General

What is BuskerBeat?+

BuskerBeat is the world's first social media platform connecting street performers (buskers) with fans globally. Discover performances, tip with Stars, hire buskers for events, and watch live streams — all from one app.

Is BuskerBeat free to use?+

Yes! BuskerBeat is free to download and use. Fans can browse, discover, and follow performers for free. Buskers start on a Free tier with basic features. Pro ($8/month) and Elite ($19/month) tiers unlock additional features like Go Live streaming and verified badges.

What platforms is BuskerBeat available on?+

BuskerBeat will be available on both iOS (App Store) and Android (Google Play). Stay tuned for our launch date!

Stars & Payments

What are Stars?+

Stars are BuskerBeat's virtual currency. Fans purchase Stars and send them to buskers as tips during videos, photos, or live streams. Buskers can convert Stars to real money (USD) and withdraw to their bank account.

How do I buy Stars?+

Go to your Wallet in the app, select a Star package, and complete the purchase using your credit/debit card. Payments are processed securely through Stripe.

How do buskers get paid?+

Buskers connect their bank account through Stripe Connect in the app's Settings. Once connected, earned Stars can be converted to USD and withdrawn. There may be minimum withdrawal thresholds and standard processing times.

Are Star tips refundable?+

No, once Stars are sent to a performer, the transaction is final and non-refundable. Please make sure you're tipping the right person!

Features

How does "Hire a Busker" work?+

Browse performer profiles, tap "Hire Me," describe your event (date, location, budget), and submit. The busker receives your request and can send you a quote. Once accepted, you can chat to finalize details. BuskerBeat facilitates the connection but bookings are between you and the performer.

How do I go live?+

Live streaming is available for Pro and Elite tier buskers. Tap the "Go Live" button on the home screen, add a title and description, and start streaming! Fans can watch, send Stars, and interact in real-time chat.

What is the "Nearby" feature?+

The Nearby feature uses your device's location to show you buskers performing near you in real-time. You can discover new performers, see their distance, and navigate to their location. Location sharing is always optional.

Membership

What are the membership tiers?+

Free: Basic profile, photo uploads, 8-digit numeric URL.
Pro ($8/mo or $79/yr): Go Live streaming, custom URL, photo tipping enabled.
Elite ($19/mo or $149/yr): All Pro features + verified badge, priority support, premium visibility.

Is there a free trial?+

Yes! New subscribers get a 3-day free trial for both Pro and Elite tiers. You can cancel anytime during the trial without being charged.

How do I cancel my subscription?+

Go to Settings → Membership in the app. You can downgrade or cancel at any time. Your current tier benefits remain active until the end of your billing period.

Account & Safety

How do I report inappropriate content?+

Tap the three-dot menu on any post, profile, or live stream and select "Report." Choose the reason and submit. Our team reviews all reports within 24 hours.

Can I delete my account?+

Yes. Go to Settings → Account → Delete Account. This action is permanent and cannot be undone. Your profile, content, and transaction history will be removed.

How do I contact support?+

You can reach us through our Facebook page, Instagram, or through the in-app Help & Support section in Settings.